Application of the general conditions of sale :

These general conditions of sale apply to any order placed on the site www.moemoea-nc.com.

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The products governed by these general conditions of sale are those presented in the online store and the catalog published on the site www.moemoea-nc.com.

These products are offered while stocks last.

The photos published on this site are non-contractual.

Prices :

All prices of products offered for sale on the site www.moemoea-nc.com are indicated in XPF, including taxes (TTC), excluding shipping costs.

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The shipping costs charged by MOEMOEA can be consulted on the site www.moemoea-nc.com in the menu "Collect your order ".

The shipping costs charged by third-party operators can be consulted on their respective sites, the links of which are shared in the “Collect your order ".

Applicable shipping costs are specified before validation of the order.

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MOEMOEA reserves the right to modify its prices at any time, it being understood that the prices in force at the time of validation of the order will be the only ones applicable to the customer.

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The products remain the property of MOEMOEA until the total amount of the order has been collected. From the moment the order is collected or received by the customer, the risks linked to the products collected or delivered are transferred to the customer.

Order :

The customer who wishes to place an order on the sitewww.moemoea-nc.com must :

• Log in to your account, if you are a member, or create one

• Check order in cart

• Select the order collection method: either collection, delivery, or sending by post

• Select payment method:

  • Make a bank transfer to MOEMOEA (RIB: 17499 00010 34848002011 58)

  • Pay for the order in person, in cash or by check, at the time of collection (not authorized for orders delivered or sent by post)

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To validate the payment, the customer must first accept these general conditions of sale by checking the box “I accept the Terms and Conditions”.

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Once payment has been made, a payment confirmation email is sent to the email address provided by the customer. A digital invoice is sent to the customer, via their account if they are a member, or by email if applicable.

Payment terms :

Payment is due when ordering, unless the delivery method chosen by the customer is free collection at one of the meeting points set by MOEMOEA. In the latter case, payment is due upon delivery of the order.

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Payment is made by bank transfer.

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The order will only be considered accepted by MOEMOEA when the relevant bank payment center has confirmed the debit of the order amount. The order will then be delivered.

Delivery and collection of the order :

MOEMOEA offers 3 order recovery methods: collection, delivery, postal delivery. The delivery and collection conditions are presented in the menu “Collect your order ".

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Deliveries and postal shipments are made to the address indicated by the customer when validating the order. MOEMOEA cannot be held responsible in any way in the event of an entry error or otherwise, which would prevent or delay delivery of the order.

Shipping costs are ancillary and additional costs, payable by the customer. These costs are calculated based on the recovery method chosen by the customer, the weight of the package and/or the geographic area.

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MOEMOEA cannot be held responsible for a delay in delivery of the order due to force majeure.

Withdrawal :

In accordance with the legal provisions provided for by articles L221-18 and following of the Consumer Code, the customer has a period of 14 days from receipt of the order to exercise his right of withdrawal, without having to provide reasons. nor to pay a penalty. After communication to MOEMOEA, by email to contact@moemoea.nc, of his decision to exercise his right of withdrawal within this 14-day period, the customer has a new period of 14 days to return the product(s) concerned, in their original condition and complete.

A credit for the amount of the returned item will then be given to the customer.

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The right of withdrawal is not applicable for personalized products or products that have undergone a transformation at the customer's request.

Responsibility :

In the online sales process, MOEMOEA is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the internet network, in particular a service outage, loss of data, external intrusion or the presence of computer viruses.

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MOEMOEA remains the owner of the products until full payment has been made. Any payment anomaly may result in the products being claimed by MOEMOEA with immediate restitution, at the customer's expense.

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During the period from delivery to transfer of ownership, the risks of loss, theft or destruction, as well as any damage that the customer may suffer are the customer's responsibility.

Intellectual and industrial property :

MOEMOEA is a trademark registered at the National Institute of Industrial Property, published in the Official Industrial Property Bulletin No. 23/26 Vol. II of June 30, 2023.

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Information published on the site www.moemoea-nc.com, including without limitation the graphics, images, texts, media, animations, logos, as well as their formatting and the products marketed are the exclusive property of MOEMOEA, with the exception of brands, logos or content belonging to other partner companies. They cannot be used for commercial or advertising purposes.

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Any reproduction, total or partial, of these various elements is strictly prohibited without the written consent of MOEMOEA. This representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles L.335-2 et seq. of the Intellectual Property Code. Failure to comply with this prohibition constitutes an infringement which may result in civil and criminal liability for the infringer. In addition, MOEMOEA could take legal action against you.

Personal data :

The methods of collecting and processing personal data are described in the Privacy Policy available on the site www.moemoea-nc.com, in the “Legal information” menu.

Litigation :

These conditions of online sale are subject to French law in force in New Caledonia.

In the event of a dispute or claim, jurisdiction is assigned to the competent courts of Nouméa.